Overseas delivery

Laurence Lai Gallery provides overseas delivery for:

Macau, Singapore, Malaysia, Korea, Japan, Australia, New Zealand, the United States, Canada, and European countries.

Delivery service for Southeast Asia, please contact our customer service team for shipping details first.

‧ Instagram page: www.instagram.com/laurence_lai_gallery
‧ Facebook page: www.facebook.com/Laurence-Lai-Gallery
‧ Email: hkcs@laurencelaigallery.com

How to buy:

‧ Paying Method: PayPal, Credit Card and Cryptocurrencies

‧ Depends on the recipient’s address, you can choose "Standard Air Post", "DHL" or "EMS Express" for your shipping.

‧ Please provide the name and address of the recipient in English.

‧ Your order will be delivered within 7-15 days depends on your country and distance.

‧ The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Laurence Lai Gallery has no control over these charges, nor can we predict what they may be.

‧ Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Notice:

‧ Please provide the name on the passport or your actual name. If the package is not delivered successfully since the information of recipient was incorrect. Then the order will be canceled.

‧ We will inform you via email when the package shipped. You can check the shipping status at you local post tracking system if you assigned “International Parcel” for delivery.

‧ After a failed second delivery attempt of the international parcel, the post office will issue a notification and inform the addressee to pick up the parcel at the post office or other designated place. The addressee should take the notification with his ID card and chop to pick up the parcel within the 15 days after receiving the notification.

‧ When the package returned to us, your refund will be turned into a "STORE CREDITS" for your next purchase at Laurence Lai Gallery. (Freight not included.) Once the refund process settled, our team will inform you by e-mails. If you request to resend the package, you need to afford the freight.

 Important notice:
If the delivery failed too many times and we also did not get any reply from you, some of the carriers will no longer return the parcel to us, and also there will be no refund for you.

After sales:

‧ Laurence Lai Gallery DO NOT provide return and exchange service for the overseas customers. If you received incorrect items or defective products, please contact our customer service team and send us photos of the products within 10 days. Once your request has been approved, the refund will be made.

Laurence Lai Gallery will do strictly quality-control and pack carefully for your orders. Please enjoy your purchase.