After-sales service

Shipping & Returns

In order to protect the rights and interests of customers, Laurence Lai Gallery provides after-sales services.

You can enjoy 30 days after-sales service from the date you get the package (Hong Kong Only). So please check the products upon receipt.

‧ Exchange: We accept products exchange in original, unused and unworn conditions. Please request an exchange within 30 days guarantee from the date you receiving the package. Customers need to afford the freight for exchanging products.

‧ Returns: We accept returns in original, unused and unworn conditions. Please request a return within 30 days guarantee from the date you receiving the package. Customers need to afford the freight for returns. Please note that the refund will be deducted HKD 10 for handling charge.



Customer Service

If you receive the incorrect item or defective product, please contact our customer service team and send us photos of the products within 30 days, we will help you as soon as possible.

‧ Instagram page: www.instagram.com/laurence_lai_gallery
‧ Facebook page: www.facebook.com/Laurence-Lai-Gallery
‧ Email: hkcs@laurencelaigallery.com
‧ Toll Free phone number: 0800-000-004



Non-Defects Description

Be sure to read the following description, these cases are not included in the range of defects.

‧ We ensure all items sell online are accurately represented. However, due to the variation of monitors, photograph chromatic aberration, the colour may have slightly difference which does not affect the quality of the item. The actual colour will be based on the real item. 

‧ Scratches: metal products may be overlapped or crashed slightly on the surface during the production procedure, so tiny scratches and nonsmooth surface are acceptable.



Notes for Overseas Customers

Laurence Lai Gallery DO NOT provide return and exchange service for the overseas customers. 

If you received incorrect items or defective products, please contact our customer service team and send us photos of the products within 10 days. Once your request has been approved, the refund will be made.

Laurence Lai Gallery will do strictly quality-control and pack carefully for your orders. Please enjoy your purchase.